Liz and Rachel set out the NHS App’s journey from digital front door to lifelong companion – meeting people where they are, at home and on demand.
Based on their joint presentation at Digital Health Rewired in spring 2026.
Category: Digital Health & Technology
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The NHS App, from digital front door to lifelong companion
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One design system is better than 2
Frankie and Ananda explain why the NHS design system is not just for public-facing services, with an overview of recent changes to meet the needs of staff-facing services. There’s also more change coming, and you can get involved too.
The NHS design system was set up to meet the needs of teams building public services. We are often asked whether there should be a separate NHS design system for digital services used by staff. It’s an understandable question. Staff services can have different needs and might be a lot more complex.
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Co-creating the digital front door to the NHS
The NHS App enables millions of people to access essential healthcare services, but some struggle to use it. Tanja Galloway, Lisa Collins and Simon Davis explore the challenges and share practical insights for making user research inclusive and accessible so no one is left behind.
The NHS App enables millions of people to access essential healthcare services. As part of the government’s 10 Year Health Plan, by 2028 the NHS App will become a full digital front door to the NHS. Yet for many, this digital future feels out of reach.
Some risk being left behind due to barriers that prevent them from accessing, or confidently using, the NHS App.