Category: Design

  • Design for understanding: Lessons from the NHS Healthy Choices Quiz

    Adeline describes the lessons learned from the design process of the NHS Healthy Choices Quiz.

    As part of the NHS 10 Year Health Plan, greater emphasis is being placed on prevention and helping people feel more able to improve their own health. Supporting people to build healthier habits in their daily lives could reduce preventable ill health and, over time, ease demand on NHS services.

    The NHS Healthy Choices Quiz is a web-based tool that helps people reflect on 6 areas of their lifestyle: eating, drinking, physical activity, smoking or vaping, mental health and sleep. It provides a personalised score, tailored advice and links to relevant NHS apps, tools and resources, helping people identify a realistic next step towards healthier habits.

    The challenge was not simply a lack of knowledge. Most people already understand what healthier choices look like, yet 83% of adults aged 40 to 60 in 2014 had at least one of 3 major lifestyle risk factors: drinking above recommended guidelines, physical activity, or being overweight or obese. Research with the target audience suggested that healthier living can feel overwhelming or out of reach, and that some people are sceptical about whether digital tools can help someone like them. The opportunity was therefore to create a simple, personalised first step that made healthier change feel achievable.

  • One design system is better than 2

    Frankie and Ananda explain why the NHS design system is not just for public-facing  services, with an overview of recent changes to meet the needs of staff-facing services. There’s also more change coming, and you can get involved too.

    The NHS design system was set up to meet the needs of teams building public services. We are often asked whether there should be a separate NHS design system for digital services used by staff. It’s an understandable question. Staff services can have different needs and might be a lot more complex.